The following quote from Daniel Goleman makes an excellent point about what it really takes for a company to be competitive:

“When it comes to technical skill and the core competencies that make a company competitive, the ability to outperform others depends on the relationships of the people involved.”

Compelling behavioral research shows that emotional intelligence — not IQ, advanced degrees or technical experience — is the single most important factor in people’s ability to build and sustain relationships. Consequently, for a companies to be competitive, it’s critical that they develop structures and processes that place value on emotional intelligence and foster true relationship building between team members.